Question 1

What is Allomoteur.com and what services does it offer?

Accepted Answer

Allomoteur.com is an automotive parts supplier specializing in delivery throughout Europe. Our offering includes a wide selection of spare parts, including quality used engines and gearboxes.

Question 2

What are the delivery times at Allomoteur.com?

Accepted Answer

Standard delivery times are 7 working days, excluding weekends, to ensure you receive your ordered parts quickly.

Question 3

How are heavy parts delivered at Allomoteur.com?

Accepted Answer

Large parts, such as engines and gearboxes, are shipped directly to your chosen address or to your mechanic. They are meticulously packaged with optimal protection through pallet wrapping, ensuring their safety during transport.

Question 4

What about small parts at Allomoteur.com?

Accepted Answer

Small parts are shipped via express courier, accompanied by a tracking number, allowing you to easily track the status of your delivery.

Question 5

Are there delivery charges in Europe at Allomoteur.com?

Accepted Answer

No, deliveries within Europe are free at Allomoteur.com. We are committed to offering competitive shipping rates to ensure customer satisfaction. Therefore, delivery is free, and you will receive a tracking number for your pallet; an example of tracking from our carriers is provided in this article.

Question 6

How do I place an order on the Allomoteur.com website?

Accepted Answer

To order, simply select the desired item on our website, add it to your cart, and follow the payment instructions. The process is simple and user-friendly.

Question 7

How does the payment process work on Allomoteur.com?

Accepted Answer

The payment process on Allomoteur.com is simple and secure. When you place an order, payment is made at the time of the order, and we prefer payment by bank transfer.

Question 8

How can I make a payment by bank transfer on Allomoteur.com?

Accepted Answer

After selecting the necessary parts and adding them to your cart, you can finalize your order. The details needed to make the transfer, including our account number, will be provided to you during the checkout process.

Question 9

How can I contact Allomoteur.com?

Accepted Answer

You can contact us by email at contact@aepspieces.com . Additionally, we can be reached via WhatsApp at +33 6 38 71 88 86. Our team is here to answer all your questions.

Question 10

How do you justify the mileage of used engines and gearboxes at Allomoteur.com?

Accepted Answer

Our used engines and gearboxes are thoroughly inspected and their mileage is accurately recorded. This information is clearly stated on our quotes, guaranteeing complete transparency regarding the history and condition of the parts you are purchasing.

Question 11

Is it necessary to have the engine fitted by a professional at Allomoteur.com, or can it be installed by an individual?

Accepted Answer

The motor can be installed by a qualified professional or by an individual. However, it is strongly recommended to use a professional to ensure installation complies with safety standards and the manufacturer's specifications, thus minimizing potential risks.

Question 12

Is the engine serviced before delivery at Allomoteur.com?

Accepted Answer

Yes, the engines are systematically checked and serviced by a professional mechanic before delivery. This step ensures the engine functions correctly and identifies any potential problems before installation. You can therefore be confident in the quality of the engine you receive.

Question 13

Why do you use a French number rather than a Lithuanian number at Allomoteur.com?

Accepted Answer

We use a French phone number to provide optimal service to the majority of our customers, who are located in France. This allows for smoother communication and increased accessibility for our primary users.

Question 14

Why not use the phone directly at Allomoteur.com?

Accepted Answer

At Allomoteur.com, we've adopted an approach focused on efficiency and speed. Therefore, we've chosen to use WhatsApp exclusively to respond to and process inquiries. WhatsApp allows us to provide faster and more efficient customer service by processing requests instantly and offering direct communication with our users. This enables us to resolve your issues and answer your questions more effectively, thus improving your overall experience with our platform.

Question 15

What are the differences between a complete engine and a bare engine block with cylinder head at Allomoteur.com?

Accepted Answer

The main difference lies in the scope of the components included. A complete engine encompasses the entire powertrain, including the bare engine block with cylinder head and all the necessary components for engine operation, such as the crankshaft, pistons, connecting rods, timing, cooling, and fuel injection systems, turbocharger, etc. (flywheel and alternator are not included in a complete engine). In contrast, a bare engine block with cylinder head constitutes the core of the engine, comprising only the block and cylinder head, and requires the addition of other components to become operational. The choice between the two often depends on the specific engine repair or replacement needs of a vehicle.

Question 16

What does the warranty cover for the engines offered by Allomoteur.com?

Accepted Answer

The warranty offered by Allomoteur.com specifically covers parts that may require replacement, if necessary. While the warranty does not extend to the entire engine, rest assured that all our engines undergo thorough cleaning and meticulous inspection before each shipment. Prior to the transaction, Allomoteur.com takes the time to gather specific details about the engine or transmission from the customer. This step ensures a precise match with the customer's needs and prevents any potential issues. Our commitment to customer satisfaction drives us to perform these meticulous checks to guarantee you a worry-free experience.What the engine warranty covers: The engine warranty covers specific engine parts that may fail due to a manufacturing defect or a mechanical problem covered by the warranty. These parts may include: Pistons, valves, camshafts, connecting rods, piston rings, oil pump, timing chains.What the engine warranty does not cover:The engine as a complete unit: the warranty does not cover the replacement of the entire engine. If a specific engine part fails, that part will be repaired or replaced, but this does not mean that the entire engine will be replaced.Parts not covered or normal wear and tear: The warranty does not cover parts not specifically mentioned in the warranty terms, nor parts that wear out normally over time and with use, such as spark plugs, oil filters or belts.Problems due to poor maintenance: If engine problems are due to a lack of maintenance or misuse, these problems will not be covered by the warranty. For example, if the engine is damaged due to insufficient oil or overheating caused by inadequate maintenance, the warranty will not apply.External damage: any damage caused by accidents, extreme environmental conditions, or unauthorized modifications will not be covered.

Question 17

Does every order on Allomoteur.com have a tracking number?

Accepted Answer

Yes, absolutely. Every order placed on Allomoteur.com is associated with a tracking number. Once your order has been shipped, you will receive this tracking number, which will allow you to follow the delivery of your spare parts, including used engines and gearboxes, in real time to their final destination. This feature provides precise visibility into the delivery status, allowing you to plan the arrival of your parts with complete peace of mind.

Question 18

What is the standard size of a pallet used for shipping parts at Allomoteur.com?

Accepted Answer

The standard pallet used for shipping parts at Allomoteur.com complies with European standards, measuring 1200 millimeters long and 800 millimeters wide. This optimal size allows for efficient handling, easy loading onto transport trucks, and ensures optimal protection of parts, especially used engines and gearboxes, during transit. If you have any specific questions about the packaging or delivery of your parts, please do not hesitate to contact us. Our team is here to ensure a hassle-free experience.

Question 19

Do you deliver parts to countries outside of Europe and islands at Allomoteur.com?

Accepted Answer

Yes, we offer parts delivery to countries outside of Europe and the islands. However, delivery is made to the customer's European freight forwarder. We collaborate with European freight forwarders designated by our customers to facilitate the shipping process. This approach ensures efficient customs clearance and precise coordination to guarantee the fast and safe receipt of automotive parts, such as used engines and gearboxes.

Question 20

How can I be sure of the security of my personal information when shopping on Allomoteur.com?

Accepted Answer

At Allomoteur.com, the security of your personal information is our priority. We use secure connections (https://) to ensure encrypted data transfer. Furthermore, we adhere to strict data protection standards in accordance with our privacy policies. You can therefore shop with confidence, knowing that your information is safe.

Question 21

How can I be sure of compatibility?

Accepted Answer

To avoid any errors, we check the exact reference before ordering:VIN (17 characters): send us your VIN/registration.Manufacturer decoding: we identify the engine code, gearbox reference, year, EURO standard, etc.

Question 22

How to certify the mileage?

Accepted Answer

We verify and track the mileage using multiple sources (supplier/disassembly documents, available technical history, visual consistency, and, if possible, ECU reading). Upon request, we provide a Mileage Certificate attached to the final invoice (including: engine reference, engine code, mileage, date, and stamp).

Question 23

What brands do you offer?

Accepted Answer

Renault, Peugeot, Citroën, Dacia, Volkswagen, Audi, Škoda, Porsche, Seat, BMW, Mini, Mercedes-Benz, Ford, Opel, Fiat, Alfa Romeo, Lancia, Volvo, Toyota, Nissan, Kia, Hyundai, and others upon request. We only work with genuine manufacturer used parts.

Question 24

Are your parts original?

Accepted Answer

Yes. We sell rigorously selected used original equipment manufacturer (OEM) parts. The engines are drained, cleaned, and inspected by mechanics before shipping.

Question 25

Do you offer a standard exchange?

Accepted Answer

No. This is not a standard exchange.

Question 26

Do I need to return my old motor (core charge)?

Accepted Answer

No. No return of the old engine is required. You do not need to send your engine back; we do not accept them.